This privacy notice explains how 'headKASE Group' looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon only if we have a proper reason to do so, for example:
To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
Suppliers of our website, WIX
Suppliers of our online booking system, PHOREST & ZANADOO
Suppliers of our mobile smartphone app, PHOREST & ZANADOO
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
MARKETING AND E-NEWSLETTERS
We would like to send you occasional e-newsletters about special offers, news, products and services which may be of interest to you. We will ask for your consent to receive this marketing information. We don't sell, rent or trade mailing lists with any other organisations or businesses.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to receive our e-newsletters you can unsubscribe by clicking the unsubscribe link at the bottom of any of our e-newsletters or by emailing firstname.lastname@example.org to request your details be removed from our mailing list.
HEADKASE HAIRDRESSING APP
Zanadoo Mobile Apps host a Headkase Hairdressing App for use on mobile smartphones which is available to download in IOS and Android app stores. If you decide to download the app you will be asked if you wish to consent to being sent push notifications by us about last minute appointments, special offers, competitions etc. You can choose to delete the app at any time.
Some Salon Team Members and Marketing Team have access to the Mobile App away from the Salon to enable us to book appointments while away from the Salon. Only names are visible on the app and the rest of the data is onlyaccessable on a need to know basis on the Salon data base.
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information to contact you for a maximum of 1 year from your last visit to the salon.
After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
WHERE YOUR INFORMATION IS KEPT
Your information is stored within the European Economic Area on secure servers provided by Phorest Salon Software.Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you.This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact email@example.com
We want to make sure that your personal information is accurate and up-to-date.You may ask us to correct or remove information you think is inaccurate.
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
By email: firstname.lastname@example.org
Or write to us at: headKASE Crewe ltd, 51 Nantwich Road, Crewe, Cheshire, CW26AW
You also have the right to complain to the Information Commissioner's Office.Find out on their website how to report a concern:
The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals